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IT Support Engineer
Posted: October 02, 2018
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Job Overview
Duration
Contract
Location
Urlati & Bucharest
Type
CONTRACT
Job Description
Minimum 6 yrs hands on experience as desk side/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacenter Equipment/Devices
Strong Microsoft Operating System installation(Win7 & Win 10) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concept
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Soft Skills:
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
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